Privacy Notice

Who we are

OmniCore UK (omnicoreuk.co.uk) is operated by Mark Advance AI Limited (registered in England and Wales, company number 16999590, registered office 33 Infirmary Street, Blackburn, BB2 3RN), which is the controller of personal data collected through this website. Contact us at enquiries@markadvanceai.co.uk.

What we collect and why

• Account details: the details you give when you register and sign in (such as your email address and any name you choose), your plan, and sign-in security data such as passkeys. We use these to provide your account.
• HanaH conversations: the messages you type, or speak if you use voice input, and the replies generated. We use them to answer you.
• Conversation logs: we keep logs of conversations so that we can operate, secure and improve the service.
• Founding member and waiting list: your place on the list, so we can honour founding member terms.
• Emails to us: anything you send to our email addresses, so we can reply.
• Technical data: our hosting and web server record basic technical data such as your IP address, for security and to keep the site running.

Our lawful basis

We provide your account and HanaH because it is needed to deliver the service you ask for. We keep conversation logs and technical data because it is in our legitimate interests to keep the service secure and to improve it. Where we rely on consent we will ask for it.

Who we share data with

We use the following kinds of provider to run the site. They act on our instructions or under their own terms:

• Hostinger: website hosting and business email.
• Email delivery provider: used to send sign-in codes and account emails where the service sends them.
• Web search provider: when HanaH needs live information, the question may be sent to a search provider to fetch results.
• 3D content provider: the 3D robot on the home page is loaded from a third-party service, which can receive technical data such as your IP address.
• Your browser: voice input and spoken replies may use your browser's or device's speech features.

We do not sell personal data.

AI providers and where we are heading

OmniCore UK is under active development. Our long-term aim is AI services hosted and operated on UK infrastructure. Until that work is complete, some features may rely on third-party providers, which may process data outside the UK. Please do not enter sensitive personal information (for example health or financial details) into HanaH.

International transfers

Where personal data is sent outside the UK, we rely on the safeguards required by UK GDPR. Contact us if you would like more detail.

How long we keep it

We keep account data while your account is active and for a reasonable period afterwards. We keep conversation logs and technical logs for a limited period. You can ask us to delete your account and associated data at any time.

Your rights

You can ask us for a copy of your personal data, to correct or delete it, to restrict or object to how we use it, and, where it applies, to receive it in a portable format. Email us and we will respond within one month. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes

We may update this notice as the platform develops. The date below shows the latest version.